FAQ

Returns & Exchanges
Please email hello[at]madamepremier.com if you would like to return or exchange within seven days of receipt of your items. If you have received a defective item, we require a photo showing the issue. Madame Premier will only accept returns and exchanges on regular priced items, provided the items have not been worn, used or washed. All non-clothing items are a final sale. Returns must be made within seven days of receiving your order. If your item(s) are not returned in their original condition, the return will not be processed. Items purchased on sale are a final sale. Shipping costs are non-refundable and the customer is responsible for shipping costs for returns and exchanges.
Return Shipping
The buyer is responsible for all return shipping costs for returning or exchanging your item. Using a shipping carrier with tracking is recommended. The item must be received back within seven days of delivery. All returns or exchanges made outside of this period will not be accepted. If you’re order is returned because of an incorrect address, it is the buyers sole responsibility to pay for shipping again.
Lost, Stolen or Missing Orders
Madame Premier is not responsible for lost or stolen orders. We unfortunately are unable to provide refunds on lost, stolen or missing orders.
Sales and Promotions - Black Friday
All items on sale or part of a promotion are final sale. Returns and exchanges will not be accepted on these items. All offers are limited to stock on hand. Not valid on prior purchases, taxes or shipping. Black Friday sale excludes the LEAF Collaboration, Kamala Harris T-Shirt and sticker and all third party (non-Madame Premier) items. Consumer must pay applicable sales tax. Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Promotions have no cash value. All sales are final on sale items. Sales are not valid on gift cards, wrappings, cards, socks, masks, coffee cups, pencils, candles and all charitable collection items. Madame Premier has the right to end or modify any promotion at any time. Other restrictions may apply. 
Limited Edition T-Shirts & Collections
Madame Premier Limited Edition fundraising t-shirts are a final sale. Because a donation is made from a percentage of the net profits, all limited edition fundraising t-shirts are a final sale and not eligible for returns, exchanges or refunds under any circumstances.
All Non-Clothing Items Are Final Sale
All non-clothing items are a final sale.
No exchanges or returns may be made on these items.
Shipping
Orders are sent out within one to three business days. International orders are subject to increased postage costs and packages may be subject to customs or duties upon arrival in country which are the sole responsibility of the purchaser. Shipping delays are always a possibility and outside the control of Madame Premier. 
Local Pickup in Calgary
Collect your orders once you have been notified at the Madame Premier store located at 1012 9th Avenue SE in Calgary. 
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Email
hello@madamepremier.com
Mailing Address
Madame Premier
1012 9th Avenue SE
Calgary, Alberta
T2G2H5